FREQUENTLY ASKED QUESTIONS

If your question about this collection isn't answered here, please contact Customer Services.

Subscription Queries

A The pricing in the UK is; Issue 1 £1.99, and Issue 2 onwards is £6.99. Issues 53 and 59 contain the circuit boards and will be at £14.99 each due to the extra cost of these sophisticated items. The price of the Vector 3 Guide to perfect 3D prints (issue 91 - 110) remains £6.99 per issue. If you would like to subscribe you can contact us by email 3Dprinter@eaglemoss-service.com or call us at 0344 4725266.
A These gifts are exclusive to subscribers, but if you would like to subscribe you can do so via our subscribe page.
A You can pay by Direct Debit, Visa, Delta, Mastercard or Paypal. Please call our customer services team to make the arrangements.
A You can cancel at any time giving 28 days notice - please contact our Customer Services Team at 3Dprinter@eaglemoss-service.com or call 0344 472 5266. If you email the team, please include your name and subscription reference in the subject line.
A Our Customer Services Team can sort this out for you. If you email the team, please include your name and subscription reference in the subject line.
A We will replace all your issues with the correct copies. Please post your incorrect copies to 3D Create & Print, Database Factory, Unit 4, Pullman Business Park, Pullman Way, Ringwood, Hampshire, BH24 1HD, with a note including your name, address, subscriber number and which issues you should have received. Alternatively, you can contact our Customer Services Team on 0344 472 5266 or email 3Dprinter@eaglemoss-service.com. Please include your name and subscription reference in the subject line.
A You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Services Team. Don't forget, if you take out a subscription issues will be delivered to your door free of charge and you will receive 4 fantastic subscription gifts! Full details are given on the subscribe page.

Technical Queries

A The 3D printer is very easy to build, anyone can do it; each issue comes with assembly instructions, and no soldering or other tools and equipment are required.
A Once your printer is complete, it is simple. All you need to do is download the free 3D printing software from the website, load an STL file (STL files of designs featured in the magazine can also be downloaded from the website), and print. If you want to print something before your Vector 3 printer is ready, you can take your design to a 3D printing bureau.
A Yes, the Vector 3 prints works with both Mac and PC.
A The printer measure 400mm x 295mm x 356mm and weighs approx. 8KG
A 3D Create & Print works with both PLA and ABS filament, but only 1.75mm in width. There are no restrictions to the colours you can choose from. Please note that depending on the filament you choose, you will have to amend the print settings due to a difference in melting poitns.
A You can purchase coloured PLA or ABS filament for your 3D printer on our website.
A We have videos on our website which should help you build your 3D printer. We also have a dedicated Customer Services team who should be able to help you with your query. You can contact us on 0344 472 5266 or email 3Dprinter@eaglemoss-service.com. Please include your name and subscription reference in the subject line.

General Queries

A Your 3D printer will be complete in 90 issues. Your “3D Finishing & Assembly Kit” is complete in 20 issues (from issue 91 to 110).
A A new issue is on sale every Thursday.
A Each issue comes with all the necessary components to build the printer, step-by-step guides and easy-to-use software. The collection will be supported by its own dedicated website which allows users to download exclusive designs featured in the magazines, along with specially customised software to run the printer.
A Yes, a complete version will be available from mid-March 2015. You can pre-order your printer from our website here
A We have several lines dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at 3Dprinter@eaglemoss-service.com.
A To order back copies, please contact our Customer Services Team on 0344 472 5266 or email 3Dprinter@eaglemoss-service.com. Please note that it can take up to 21 days to deliver your back copies.
A I am sorry, this collection is only available in the UK and EIRE at the moment.
A It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order, please email us at 3Dprtiner@eaglemoss-service.com.
A You can simply fill out the or contact us by email 3Dprinter@eaglemoss-service.com or call us at 0344 4725266.